Terms of Service

Last Updated: 01/08/2026

These Terms of Service (“Terms”) govern your use of xtreme702.com (the “Site”) and any request for moving labor or related services from Xtreme Movers Las Vegas / Benjamin Ortiz (“Xtreme Movers,” “we,” “us,” “our”). By accessing the Site, submitting a form, requesting a quote, or booking services, you agree to these Terms.

If you do not agree, do not use the Site or request services.

1) Services Overview

Xtreme Movers provides labor-only moving services, which may include loading, unloading, furniture moving, packing assistance, and similar labor services (the “Services”). In many cases, the customer rents and provides the moving truck or trailer and is responsible for its condition and availability.

Services may be performed by Xtreme Movers and/or independent contractors engaged by Xtreme Movers.

2) Quotes, Estimates, and Pricing

  1. Quotes are not guaranteed. Any quote provided via the Site, text, phone, or email may be based on the information you provide and is an estimate only.
  2. Final charges may change due to factors including (without limitation): inaccurate inventory details, stairs/elevators, long carries, parking restrictions, time delays, disassembly/reassembly needs, heavy/oversized items, access issues, weather, or customer-requested changes.
  3. Minimums and travel fees may apply depending on crew size, distance, timing, and job requirements.
  4. If you request additional services onsite, you authorize us to adjust pricing accordingly.

3) Booking, Arrival Windows, and Delays

  1. Scheduling is not a guarantee of exact arrival time. We may provide an arrival window rather than a fixed time.
  2. Delays may occur due to traffic, prior jobs, weather, building rules, elevator availability, truck pickup delays, or other factors beyond our control.
  3. If access is not available at the scheduled time (e.g., keys not ready, building denies entry, elevator reserved incorrectly), you may be charged for waiting time.

4) Customer Responsibilities

To ensure safe and efficient service, you agree to:

  1. Provide a suitable truck/vehicle if your booking requires one (including proper size, ramps, pads/blankets if needed, and a safe loading area).
  2. Reserve legal parking/loading access and obtain any required permits.
  3. Ensure safe access to the work area (clear pathways, working elevators, adequate lighting, stable floors/stairs).
  4. Disclose all relevant job details before service begins (stairs, elevators, long carry distance, heavy items, fragile items, special handling needs).
  5. Properly pack and secure items unless you specifically hire us to pack them.
  6. Remove or secure pets, and keep children away from the work area for safety.
  7. Identify items you consider high value (cash, jewelry, documents, small electronics) and keep them in your personal possession.

5) Prohibited and Restricted Items

We will not handle or transport (and you agree not to include) items that are illegal, unsafe, or require special licensing/handling, including but not limited to: hazardous materials (gasoline, propane, chemicals), firearms/ammunition, explosives, perishable food, live animals, and items with mold/infestation risks. We may refuse service if prohibited items are present.

6) Damage, Claims, and Liability Limits

  1. Basic standard of care. We will use reasonable care in performing Services.
  2. Customer-provided truck/vehicle. If you provide the truck or trailer, you are responsible for its condition, loading suitability, tie-down points, ramp safety, and compliance with rental/insurance requirements.
  3. Pre-existing condition. We are not responsible for damage from pre-existing defects, weak furniture construction (e.g., particle board), or items that were previously damaged.
  4. Packed boxes. We are not responsible for the contents of boxes packed by the customer, or for damage caused by improper packing.
  5. Not liable for indirect losses. To the maximum extent permitted by law, Xtreme Movers is not liable for indirect, incidental, consequential, special, or punitive damages (including lost profits, delays, loss of use).
  6. Maximum liability. To the extent permitted by law, our total liability for any claim relating to Services or the Site is limited to the amount you paid us for the specific Services giving rise to the claim.

Claims process:

  • You must report visible damage before the crew leaves the job site when possible.
  • You must submit any written claim to xtrememovers702@gmail.com within 7 days of service, including photos and a description.
  • We may inspect the item and the scene before resolving any claim.

Some states do not allow certain limitations; these Terms apply to the maximum extent allowed.

7) Cancellations and Rescheduling

  1. Cancellation/reschedule requests must be made as early as possible by calling/texting (702) 825-2104 or emailingxtrememovers702@gmail.com
  2. Same-day cancellations or late reschedules may result in a cancellation fee or forfeiture of a deposit (if applicable), due to reserved crew time.

8) Payments, Deposits, and Non-Payment

  1. Payment terms (hourly, flat rate, minimums, deposits) will be communicated before or at booking.
  2. You agree to pay all charges for Services rendered. Non-payment may result in collection efforts and you may be responsible for reasonable costs of collection where permitted by law.

9) Website Use and Acceptable Use

You agree not to:

  • misuse the Site, attempt unauthorized access, probe security, or interfere with Site operations;
  • submit false, misleading, or unlawful information;
  • use automated systems to spam forms or scrape content.

We may block access or refuse service when misuse is detected.

10) Communications, Calls, and Text Messages

By providing your phone number, you consent to receive calls and/or texts related to your quote, booking, scheduling, and service updates. Message and data rates may apply. You can opt out of texts by replying STOP (where applicable).

11) Third-Party Links and Tools

The Site may include third-party links or services (maps, analytics, forms, scheduling tools). We are not responsible for third-party content, policies, or performance.

12) Intellectual Property

All Site content (text, logos, images, and design) is owned by Xtreme Movers or its licensors and may not be copied or reused without permission.

13) Dispute Resolution; Governing Law

These Terms are governed by the laws of the State of Nevada, without regard to conflict of laws rules.

Venue: Any dispute not subject to arbitration must be brought in the state or federal courts located in Clark County, Nevada, and you consent to jurisdiction there.

Optional arbitration clause (use if you want arbitration): You and Xtreme Movers agree to resolve disputes by binding arbitration on an individual basis, and waive any right to class actions, to the extent permitted by law. The arbitration will take place in Clark County, Nevada under rules selected by Xtreme Movers that are consistent with applicable law.

(If you want arbitration, tell me and I’ll lock this section into a clean, standard form.)

14) Changes to These Terms

We may update these Terms from time to time. The “Last Updated” date reflects the latest revision. Your continued use of the Site after changes means you accept the updated Terms.

15) Contact Information

Xtreme Movers Las Vegas Phone/Text: (702) 825-2104 Email:xtrememovers702@gmail.com Business Address: 6309 clarice ave las vegas ,nv 89107

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